FREQUENTLY ASKED QUESTIONS
How can we help?
TRADE ENQUIRIES
Do you offer trade quotes?
If you would like to set up a trade account with us, please fill out our online trade registration form which can be found by clicking here!
What discount do I get if I'm a trade customer?
Our percentage discounts vary by brand and are not fixed across all products.
Who can apply for a trade account?
You can apply for one of our online trade accounts if you are an electrician, electrical wholesaler, interior designer, architect, landscape gardener, builder, decorator or work in the property and design industry! If you're unsure as to whether your qualify for a trade account, please email us for more information.
RETURNS & REFUNDS
How do I return my order?
Please refer to our returns information page by clicking here.
How do I exchange my order for something else?
We do not offer exchanges, however, if you want to return your order for a different fitting, you will need to order the new product at the same time/before sending the unwanted item back.
How long will it take for my refund to be processed?
Refunds can take up to 14 working days to appear in your account from the date the parcel is returned. If you return more than one item, the items may not all be processed at the same time.
Why haven't I received my refund yet?
If you haven't received your refund within the expected timeframe, please get in touch with our Customer Care Team. Be sure to provide your email address and order number/receipt.
DELIVERY & SHIPPING
Do you offer free shipping?
We offer free standard delivery on orders over £25 within the UK Mainland* (an additional fee applies for the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, the Republic of Ireland, the Channel Isles and International). *Collingwood orders under £150 incur a delivery fee of £9.95 inc. VAT. *Any order under £25 incurs a delivery fee of £9.95.
Can I pay for next day delivery?
Unfortunately, not all brands we sell offer a next-day delivery service. Rest assured, our 'Standard Delivery' will always be the quickest option available and orders are dispatched as soon as possible.
What courier do you use?
As we operate via drop-shipping, the shipping courier is chosen by the brand you purchase from. Commonly used couriers among the brands we work with include FedEx, DPD, Parcelforce, DHL, UPS, and Royal Mail. Please note that we cannot control the specific courier for your order.
Do you ship internationally?
Yes! For our full details on international shipping, please click here